Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024

1 Overview

Bomabest Agriservices ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Important: This policy applies to all users of the Bomabest mobile application and any related services we provide.

2 Information We Collect

Personal Information

We may collect the following personal information:

  • Name (first and last name)
  • Email address
  • Phone number
  • Location data (with your permission)
  • Profile information you choose to provide
  • Account credentials and authentication information

Usage Information

We automatically collect certain information about your use of our services:

  • Device information (device type, operating system, unique device identifiers)
  • App usage data and analytics
  • Log files and crash reports
  • IP address and general location information
  • Interaction data with our services

Note: We only collect information that is necessary for providing and improving our services. You can control what information you share through your device and app settings.

3 How We Use Information

We use the collected information for various purposes:

Service Provision

  • • Provide and maintain our services
  • • Process transactions and requests
  • • Authenticate users and prevent fraud
  • • Provide customer support

Improvement & Analytics

  • • Analyze usage patterns and trends
  • • Improve app functionality and features
  • • Develop new services and features
  • • Monitor app performance and stability

Communication

  • • Send important service notifications
  • • Respond to inquiries and support requests
  • • Send updates about our services
  • • Process account deletion requests

Legal & Security

  • • Comply with legal obligations
  • • Protect against fraud and abuse
  • • Enforce our terms of service
  • • Maintain security and safety

4 Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our app, conducting business, or serving users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

With Your Consent

We may share information with your explicit consent or at your direction, such as when you choose to share information through social features or integrations.

Our Commitment: We will never sell your personal information to advertisers or other third parties for marketing purposes.

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest

Secure Servers

Protected server infrastructure

Access Control

Limited employee access

Monitoring

Continuous security monitoring

Regular Updates

Security patches and updates

Compliance

Industry standard compliance

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6 Your Rights

You have certain rights regarding your personal information:

Right to Access

You can request access to the personal information we hold about you and receive a copy of this information.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information about you.

Right to Erasure

You can request that we delete your personal information under certain circumstances, including through our account deletion process.

Right to Restrict Processing

You can request that we limit the processing of your personal information in certain situations.

Right to Data Portability

You can request to receive your personal information in a structured, commonly used format for transfer to another service.

Right to Object

You can object to the processing of your personal information for direct marketing or other legitimate interests.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

7 Account Deletion

We provide a comprehensive account deletion process that allows you to permanently remove your account and associated data from our systems.

Account Deletion Process

1

Submit Request

Use our account deletion form to submit your request with required verification information.

2

Verification

We verify your identity to ensure the security of your account and prevent unauthorized deletions.

3

Review Process

Our team reviews your request within 5-7 business days to ensure all requirements are met.

4

Data Deletion

Upon approval, we permanently delete your account and all associated personal data from our systems.

What Gets Deleted

Permanently Deleted

  • • Personal profile information
  • • Account credentials
  • • Usage history and preferences
  • • Communication records
  • • App-specific data and content

May Be Retained

  • • Legal compliance records
  • • Anonymized analytics data
  • • Financial transaction records
  • • Security and fraud prevention logs
  • • Backup data (temporary retention)

8 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.

Contact Information

Company

Bomabest Agriservices

Response Time

We aim to respond within 48 hours

Languages

English, Swahili

Data Protection

Dedicated privacy team

General Inquiries

Questions about our privacy practices, data handling, or this policy.

Account Deletion

Use our dedicated account deletion form for faster processing.

Data Requests

Requests for data access, correction, or portability.

Security Issues

Report security concerns or potential data breaches immediately.

When contacting us, please include:

  • • Your name and contact information
  • • A clear description of your request or concern
  • • Any relevant account information (without passwords)
  • • Preferred method of response

Bomabest App

Privacy Policy & Data Protection

Developed by:

HILDAH GAKURU NOEL LANGAT